Customer Service Courses

Voxy

Low Intermediate English: Shopping & Customer Service

In this course, you will learn important language to describe how you shop, review what you’ve bought, and assist customers. Learning activities in this course will take place on Voxy, an engaging language learning platform that automatically adapts to y…

• Coursera
• 19 hours worth of material, 6 weeks long
• 3 days from now (11th Apr)
• Free Online Course (Audit)

Ultimately, the customer is the sole judge of the quality of an organizations’ offer and is the actor that, in one way or another, pays for it. Due to this, the customer experience is important and a point of departure for marketing and organizational de…

• Independent
• 20 weeks long
• Self paced
• Free Online Course

State Bank of India

Fundamentals of Customer Centricity

De-code the practice of a customer-centric approach to achieve service excellence, sustainable customer delight and positive advocacy.

• edX
• 1-4 hours a week, 5 weeks long
• Self paced
• Free Online Course (Audit)

Salesforce

Achieve Your Goals with Salesforce Customer Success

Discover Salesforce Customer Success resources and make the most of your Salesforce implementation.

• Trailhead
• 1-2 hours worth of material
• Self paced
• Free Online Course

Salesforce

Get Started with Workforce Engagement

Learn how Workforce Engagement makes your service team more productive.

• Trailhead
• 1-2 hours worth of material
• Self paced
• Free Online Course

Salesforce

Get Started with Service Cloud for Lightning Experience

Improve the productivity of your customer service team by moving your org to Lightning Experience.

• Trailhead
• 12-13 hours worth of material
• Self paced
• Free Online Course

Work with Customer Service Insights

Learn how to configure and work with Customer Service Insights.

• Microsoft Learn
• 2-3 hours worth of material
• Self paced
• Free Online Course

Create a Customer Satisfaction Survey in Qualtrics

By the end of this project, you will discover how to create a basic Customer Satisfaction survey in Qualtrics. This type of study will help your business more accurately understand how customers in various segments feel about your business or a particula…

• Coursera
• 2 hours worth of material
• 1 week from now (18th Apr)
• Paid Course

Customer Service: Handling Abusive Customers

Learn strategies and techniques for handling abusive customers. Discover how to diffuse and refocus negative customer service interactions.

• LinkedIn Learning
• Less than 1 hour of material
• Self paced
• Free Trial Available

Customer Service Foundations

Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.

• LinkedIn Learning
• 1-2 hours worth of material
• Self paced
• Free Trial Available

Customer Service: Problem Solving and Troubleshooting

Learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications.

• LinkedIn Learning
• Less than 1 hour of material
• Self paced
• Free Trial Available

Creating Positive Conversations with Challenging Customers

Learn how to put a positive slant on a negative situation, and leave your customers feeling heard and valued.

• LinkedIn Learning
• Less than 1 hour of material
• Self paced
• Free Trial Available

De-Escalating Conversations for Customer Service

Successfully defuse intense situations with angry customers. Learn practical approaches for managing a customer's frustration, as well as your own.

• LinkedIn Learning
• Less than 1 hour of material
• Self paced
• Free Trial Available

Building Rapport with Customers

Forge a human connection with your customers. Learn how to establish rapport within the first few seconds of a customer service interaction.

• LinkedIn Learning
• Less than 1 hour of material
• Self paced
• Free Trial Available

Customer Service: Call Control Strategies

Get tips for communicating on the phone with upset customers. Discover time-saving call-control strategies to move customer issues to resolution.

• LinkedIn Learning
• Less than 1 hour of material
• Self paced
• Free Trial Available